Customer SupportLive

Customer Feedback Agent

Collects, analyzes, and acts on customer feedback across all channels

What It Does

The Customer Feedback Agent turns customer voices into actionable insights. It collects feedback from surveys, reviews, support tickets, and social media, analyzes sentiment and themes, and routes critical insights to the right teams.

Use Cases

Send automated post-interaction surveys

Analyze reviews from Google, Yelp, G2, Capterra

Extract insights from support ticket themes

Alert product team to feature requests

Generate monthly feedback reports

Key Features

Multi-channel feedback collection

Sentiment analysis and trend detection

Automatic insight categorization

Alert routing to relevant teams

Executive dashboard and reporting

Frequently Asked Questions

What channels does it monitor?

Surveys, reviews (Google, Yelp, G2, etc.), social media, support tickets, and NPS.

How does sentiment analysis work?

It uses AI to categorize feedback as positive, neutral, or negative with confidence scores.

Can it integrate with our product roadmap?

Yes, it can push feature requests to tools like Productboard, Aha!, or Jira.

Fully Customizable

Every agent can be customized to match your specific workflows, integrate with your existing tools, and follow your business rules. We work with you to tailor the agent to your exact requirements.